Terms and Conditions

The Terms and Conditions were last updated on 21.04.2026

1. Introduction

These Terms and conditions apply to this website and to the transactions related to our products and services. You may be bound by additional contracts related to your relationship with us or any products or services that you receive from us. If any provisions of the additional contracts conflict with any provisions of these Terms, the provisions of these additional contracts will control and prevail.

2. Binding

By registering with, accessing, or otherwise using this website, you hereby agree to be bound by these Terms and conditions set forth below. The mere use of this website implies the knowledge and acceptance of these Terms and conditions. In some particular cases, we can also ask you to explicitly agree.

3. Electronic communication

By using this website or communicating with us by electronic means, you agree and acknowledge that we may communicate with you electronically on our website or by sending an email to you, and you agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement, including but not limited to the requirement that such communications should be in writing.

4. Intellectual property

We or our licensors own and control all of the copyright and other intellectual property rights in the website and the data, information, and other resources displayed by or accessible within the website.

4.1. All the rights are reserved

Unless specific content dictates otherwise, you are not granted a license or any other right under Copyright, Trademark, Patent, or other Intellectual Property Rights. This means that you will not use, copy, reproduce, perform, display, distribute, embed into any electronic medium, alter, reverse engineer, decompile, transfer, download, transmit, monetize, sell, market, or commercialize any resources on this website in any form, without our prior written permission, except and only insofar as otherwise stipulated in regulations of mandatory law (such as the right to quote).

5. Newsletter

Notwithstanding the foregoing, you may forward our newsletter in the electronic form to others who may be interested in visiting our website.

6. Third-party property

Our website may include hyperlinks or other references to other party’s websites, as well as third-party advertisements, such as those served via Google AdSense. We do not monitor or review the content of other party’s websites or advertisements which are linked to from this website. Products or services offered by other websites shall be subject to the applicable Terms and Conditions of those third parties. Opinions expressed or material appearing on those websites or in advertisements are not necessarily shared or endorsed by us.

We will not be responsible for any privacy practices or content of these sites. You bear all risks associated with the use of these websites and any related third-party services. We will not accept any responsibility for any loss or damage in whatever manner, however caused, resulting from your disclosure to third parties of personal information.

7. Responsible use

By visiting our website, you agree to use it only for the purposes intended and as permitted by these Terms, any additional contracts with us, and applicable laws, regulations, and generally accepted online practices and industry guidelines. You must not use our website or services to use, publish or distribute any material which consists of (or is linked to) malicious computer software; use data collected from our website for any direct marketing activity, or conduct any systematic or automated data collection activities on or in relation to our website.

Engaging in any activity that causes, or may cause, damage to the website or that interferes with the performance, availability, or accessibility of the website is strictly prohibited.

8. Registration

You may register for an account with our website. During this process, you may be required to choose a password. You are responsible for maintaining the confidentiality of passwords and account information and agree not to share your passwords, account information, or secured access to our website or services with any other person. You must not allow any other person to use your account to access the website because you are responsible for all activities that occur through the use of your passwords or accounts. You must notify us immediately if you become aware of any disclosure of your password.

After account termination, you will not attempt to register a new account without our permission.

9. Description of Services and Products

9.1. Consulting Services (B2B Only)

Custom services defined by a specific contract (quote, specifications, deadlines, fees).
These services are exclusively offered to business clients (B2B).
Payment via WooCommerce (for prepayment) or bank transfer (for milestone-based projects).
Intellectual property rights transferred to the client after full payment, unless otherwise agreed.

9.2. Stock Photos (Alamy)

Non-exclusive license; usage must comply with Alamy’s terms.
Restrictions: No illegal, defamatory, or unethical use.

9.3. Ebooks (Amazon KDP/Kobo)

Infinite Cræken SAS acts as the author and licensor of the Ebook content.
The Ebooks are sold and distributed exclusively via third-party platforms (Amazon KDP/Kobo), which act as the contractual sellers. Infinite Cræken SAS only receives royalties from these sales.
Usage is licensed under Amazon KDP & Kobo’s terms.
Refunds are subject to the platform policies.

9.4. WooCommerce Store

All product listings, prices, and availability are managed via WooCommerce.
Users must create an account to access order history, track shipments, and manage subscriptions (if applicable).

9.5. Print-on-Demand (Gelato/Spreadshirt)

This service is currently inactive.
Orders fulfilled by third-party platforms; Infinite Cræken SAS acts as an intermediary.
Liability for quality and delivery rests with Gelato/Spreadshirt. Claims must be directed to them.

9.6. Free Chapter Content (Ad-Supported)

We may offer sample chapters or segments of our copyrighted books for free consumption on the website.
This free content is supported by third-party advertisements served via platforms such as Google AdSense.
Your access to and consumption of this content is contingent upon the display of these third-party advertisements.
The terms governing the advertisements themselves, including data collection and personalization, are subject to the respective third-party’s policies, including the Google AdSense Terms and Conditions.
Despite the content being offered for free consumption, the copyrighted nature of these chapters remains protected. Users are strictly prohibited from copying, reproducing, distributing, or commercializing this content, as detailed in Section 4 (Intellectual property).

10. Orders, Pricing, and Payment

10.1. Order Process:

Orders are placed through our various platform checkouts, including WooCommerce and others as applicable to the specific product or service. Confirmation is sent by email.

10.2. Pricing:

Prices are displayed in EUR (or the currency of the respective platform). VAT is applied according to French/EU regulations.

10.3. Payment Methods:

We accept various payment methods, including credit card, PayPal, and bank transfer (specifically for consulting services).

10.4. Invoicing

Electronic invoices are automatically generated and sent for all transactions via the respective sales platform.

11. Delivery and Deadlines

11.1. Digital Products:

Instant download after payment confirmation.

11.2. Physical Products:

Delivery times and shipping costs are determined by the respective third-party platforms and will be clearly displayed during the checkout process.

11.3. Consulting Services:

Deadlines specified in the service agreement.

12. WooCommerce-Specific Clauses

12.1. Account Registration

Users may create an account to streamline purchases, track orders, and manage subscriptions.
Users are responsible for maintaining the confidentiality of their account credentials.

12.2. Product Availability

Stock levels for physical products are updated in real-time via WooCommerce.
Infinite Cræken SAS reserves the right to limit quantities or discontinue products.

12.3. Subscriptions (if applicable)

Recurring payments for subscriptions are processed via WooCommerce Subscriptions.
Users can cancel subscriptions at any time via their account dashboard.

12.4. Refunds and Cancellations

Refunds for WooCommerce purchases are processed according to the payment method used and the refund policy of the relevant third-party platform (e.g., Gelato for print-on-demand).
Cancellations must be requested via the WooCommerce account or by email.

13. Refund and Return policy

13.1. Right of withdrawal (B2C Only)

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day of the conclusion of the contract.

To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (for example a letter sent by post, fax, or email). Our contact details can be found below. You may use the attached model withdrawal form, but it is not obligatory.

You can also electronically fill in and submit the model withdrawal form or any other unequivocal statement on our website.

If you use this option, we will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (for example by email) without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

13.2. Effects of withdrawal

If you withdraw from this contract, we shall reimburse you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your withdrawal from this contract, in comparison with the full coverage of the contract.

Please note that there are some legal exceptions to the right to withdraw, and some items can therefore not be returned or exchanged. We will let you know if this applies in your particular case.

13.3. Specific Exceptions for Digital Content:

The right of withdrawal does not apply to the supply of digital content not provided on a tangible medium (e.g., Ebooks, digital downloads mentioned in Sections 9.3 and 11.1), where the performance has begun with the consumer’s express prior consent and with the consumer’s acknowledgement that they thereby lose their right of withdrawal.

By confirming a purchase of digital content, you explicitly acknowledge and agree that you waive your right of withdrawal once the download or streaming has commenced

14. Post-Sale Service and Customer Support

We are committed to providing support for our services and resolving any issues related to purchases or content access.

14.1. General Support Process and Contact

– For all general inquiries, technical support, or non-legal complaints, users must contact us via the contact details provided in Section 32 (Contact information).

– When submitting an inquiry or claim, you must provide your name, contact information, the order number (if applicable), and a detailed description of the issue.

– Claims related to physical goods (Print-on-Demand, Section 9.5) involving manufacturing defects, quality, or delivery must be primarily directed to the respective third-party platform (Gelato/Spreadshirt), as specified in Section 9.5 and 12.4. Infinite Cræken SAS will, however, assist in mediating unresolved issues.

– Claims related to digital products (Ebooks, Section 9.3) must follow the refund and withdrawal procedures outlined in Section 13.

14.2. Legal Claims and Mandatory Warranties (B2C)

– For products sold to consumers (B2C), we adhere to the mandatory French Legal Warranties, including the Legal Warranty of Conformity and the Warranty Against Hidden Defects, as detailed in Section 17.1 (Mandatory French Legal Warranties).

– Any formal legal claim concerning these warranties should be submitted to Infinite Cræken SAS.

14.3. Cost of Remote Communication

For any post-sale service inquiries, the cost of remote communication will be at the standard rate charged by your telecommunications provider. We do not impose any additional charges for communication related to after-sales support beyond the standard costs you incur for internet or phone usage.

14.4. Dispute Resolution (B2C)

In the event of a dispute between the professional and the consumer arising from a contractual transaction (excluding B2B Consulting Services), and in accordance with French consumer law (Article L. 612-1 of the Consumer Code), you have the right to resort to a consumer mediator free of charge.

The consumer mediation body retained by Infinite Cræken SAS is:

[Name of Mediator/Mediation Service – Must be completed by the Seller upon activation of B2C sales (e.g., Print-on-Demand) or in preparation for any B2C claim.]

Address: [Mediator’s Postal Address – Must be completed by the Seller]

Website: [Mediator’s Website URL – Must be completed by the Seller]

Before referring the matter to the mediator, the consumer must first send a written complaint directly to Infinite Cræken SAS (see Section 32). The mediator can only be seized if the consumer has failed to obtain satisfaction following a preliminary complaint filed directly with our services, or if the complaint has not been answered within two months.

You may also use the European Online Dispute Resolution platform, as detailed in Section 31 (European Online Dispute Resolution).

15. Idea submission

Do not submit any ideas, inventions, works of authorship, or other information that can be considered your own intellectual property that you would like to present to us unless we have first signed an agreement regarding the intellectual property or a non-disclosure agreement. If you disclose it to us absent such written agreement, you grant to us a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, store, adapt, publish, translate and distribute your content in any existing or future media.

16. Termination of use

We may, in our sole discretion, at any time modify or discontinue access to, temporarily or permanently, the website or any Service thereon. You agree that we will not be liable to you or any third party for any such modification, suspension or discontinuance of your access to, or use of, the website or any content that you may have shared on the website. You will not be entitled to any compensation or other payment, even if certain features, settings, and/or any Content you have contributed or have come to rely on, are permanently lost. You must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our website.

17. Warranties and liability

17.1. General

Nothing in this section will limit or exclude any warranty implied by law that it would be unlawful to limit or to exclude. This website and all content on the website are provided on an “as is” and “as available” basis and may include inaccuracies or typographical errors. We expressly disclaim all warranties of any kind, whether express or implied, as to the availability, accuracy, or completeness of the Content. We make no warranty that:

this website or our products or services will meet your requirements;
this website will be available on an uninterrupted, timely, secure, or error-free basis;
the quality of any product or service purchased or obtained by you through this website will meet your expectations.

Nothing on this website constitutes or is meant to constitute, legal, financial or medical advice of any kind. If you require advice you should consult an appropriate professional.

The following provisions of this section will apply to the maximum extent permitted by applicable law and will not limit or exclude our liability in respect of any matter which it would be unlawful or illegal for us to limit or to exclude our liability. In no event will we be liable for any direct or indirect damages (including any damages for loss of profits or revenue, loss or corruption of data, software or database, or loss of or harm to property or data) incurred by you or any third party, arising from your access to, or use of, our website.

Except to the extent any additional contract expressly states otherwise, our maximum liability to you for all damages arising out of or related to the website or any products and services marketed or sold through the website, regardless of the form of legal action that imposes liability (whether in contract, equity, negligence, intended conduct, tort or otherwise) will be limited to the total price that you paid to us to purchase such products or services or use the website. Such limit will apply in the aggregate to all of your claims, actions and causes of action of every kind and nature.

17.2. Mandatory French Legal Warranties (B2C Only)

Notwithstanding our reliance on third-party providers for the production, fulfillment, and delivery of products, as the contractual Seller, Infinite Cræken SAS is subject to the mandatory legal guarantees under French law for all consumer sales (B2C).

The Seller is liable for defects of conformity of the goods sold, including digital content and services, under the conditions set out in the French Consumer Code and for hidden defects of the goods sold under the conditions set out in the French Civil Code.

The consumer is reminded that the Legal Warranty of Conformity applies independently of any commercial warranty granted. The consumer is exempt from providing proof of the existence of the lack of conformity of the goods during the period defined by law (one or two years, depending on the nature of the product/content). In the event of a lack of conformity, the consumer has the right to choose between the repair or replacement of the good or digital content, subject to the cost conditions set out in the French Consumer Code.

17.2.1 Legal Warranty of Conformity

(Articles L. 217-3 et seq. and L. 224-25-1 et seq. of the French Consumer Code)

17.2.1.1 Physical Goods

– The consumer has a period of two (2) years from the delivery of the good to act.

– During the first year following the delivery of the goods, any lack of conformity is presumed to have existed at the time of delivery, unless the Seller can prove otherwise.

– The consumer may choose between the repair or replacement of the good, subject to the cost conditions set out in Article L. 217-9 of the French Consumer Code.

– For physical goods fulfilled by third parties (Section 9.5), claims related to manufacturing or delivery defects must be initially directed to the respective third-party platform (Gelato/Spreadshirt).

17.2.1.2 Digital Content and Services (Ebooks, Free Ad-Supported Content)

– The Seller is liable for any lack of conformity of the digital content or service.

– One-off Supply (Ebooks, Instant Downloads, Section 9.3 and 11.1): The Seller is liable for defects appearing within a period of two (2) years from the time of supply. Any lack of conformity appearing within one (1) year of supply is presumed to have existed at the time of supply.

– Continuous Supply (Ad-Supported Content, Section 9.6): The Seller is liable for any lack of conformity that appears throughout the entire period of supply specified in the contract (e.g., as long as the content remains available on the website).

– The consumer has the right to demand conformity, including receiving all necessary updates, including security updates, to maintain the content’s conformity throughout the duration of the warranty.

17.2.2 Warranty Against Hidden Defects

(Articles 1641 et seq. of the French Civil Code)

– The Seller is bound by the warranty on account of the hidden defects of the thing sold which render it unfit for the use for which it was intended, or which so impair that use that the buyer would not have acquired it, or would only have given a lesser price for it, had they known of them.

– The action resulting from hidden defects must be brought by the purchaser within two years of discovery of the defect. The buyer may choose between cancellation of the sale or a reduction of the sale price in accordance with Article 1644 of the French Civil Code.

18. Privacy

To access our website and/or services, you may be required to provide certain information about yourself as part of the registration process. You agree that any information you provide will always be accurate, correct, and up to date.

We take your personal data seriously and are committed to protecting your privacy. We will not use your email address for unsolicited mail. Any emails sent by us to you will only be in connection with the provision of agreed products or services.

We have developed a policy to address any privacy concerns you may have. For more information, please see our Privacy Statement and our Cookie Policy.

19. Accessibility

We are committed to making the content we provide accessible to individuals with disabilities. If you have a disability and are unable to access any portion of our website due to your disability, we ask you to give us a notice including a detailed description of the issue you encountered. If the issue is readily identifiable and resolvable in accordance with industry-standard information technology tools and techniques we will promptly resolve it.

20. Existence of a Code of Conduct

Currently, Infinite Cræken SAS does not operate under a formal code of conduct applicable to this contract. However, we are committed to ethical business practices and adherence to all applicable laws and regulations, as outlined throughout these Terms and Conditions.

21. Export restrictions / Legal compliance

Access to the website from territories or countries where the Content or purchase of the products or Services sold on the website is illegal is prohibited. You may not use this website in violation of export laws and regulations of France.

22. Assignment

You may not assign, transfer or sub-contract any of your rights and/or obligations under these Terms and conditions, in whole or in part, to any third party without our prior written consent. Any purported assignment in violation of this Section will be null and void.

23. Breaches of these Terms and conditions

Without prejudice to our other rights under these Terms and Conditions, if you breach these Terms and Conditions in any way, we may take such action as we deem appropriate to deal with the breach, including temporarily or permanently suspending your access to the website, contacting your internet service provider to request that they block your access to the website, and/or commence legal action against you.

24. Force majeure

Except for obligations to pay money hereunder, no delay, failure or omission by either party to carry out or observe any of its obligations hereunder will be deemed to be a breach of these Terms and conditions if and for as long as such delay, failure or omission arises from any cause beyond the reasonable control of that party.

25. Indemnification

You agree to indemnify, defend and hold us harmless, from and against any and all claims, liabilities, damages, losses and expenses, relating to your violation of these Terms and conditions, and applicable laws, including intellectual property rights and privacy rights. You will promptly reimburse us for our damages, losses, costs and expenses relating to or arising out of such claims.

26. Waiver

Failure to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision.

27. Language

These Terms and Conditions will be interpreted and construed exclusively in English. All notices and correspondence will be written exclusively in that language.

28. Entire agreement

These Terms and Conditions, together with our privacy statement and cookie policy, constitute the entire agreement between you and Infinite Cræken SAS in relation to your use of this website.

29. Updating of these Terms and conditions

We may update these Terms and Conditions from time to time. The date provided at the beginning of these Terms and Conditions is the latest revision date. We will give you a written notice of any changes or updates, and the revised Terms and Conditions will become effective from the date that we give you such a notice. Your continued use of this website following the posting of changes or updates will be considered notice of your acceptance to abide by and be bound by these Terms and Conditions. To request a prior version of these Terms and conditions, please contact us.

30. Choice of Law and Jurisdiction

These Terms and Conditions shall be governed by the laws of France. Any disputes relating to these Terms and Conditions shall be subject to the jurisdiction of the courts of France.

Specific Provision for Consumers (B2C): In the event of a dispute, the consumer may, in addition to the courts of France, bring the case before the court of the place where they resided at the time the contract was concluded or at the time the harmful event occurred, in accordance with Article R. 631-3 of the French Consumer Code.

If any part or provision of these Terms and Conditions is found by a court or other authority to be invalid and/or unenforceable under applicable law, such part or provision will be modified, deleted and/or enforced to the maximum extent permissible so as to give effect to the intent of these Terms and Conditions. The other provisions will not be affected.

31. European Online Dispute Resolution

In accordance with European regulations, consumers have the right to resort to an online dispute resolution platform for contractual disputes arising from online sales or service contracts. The European Commission provides such a platform, which can be accessed at https://consumer-redress.ec.europa.eu/dispute-resolution-bodies_en. This platform allows consumers and professionals to resolve their disputes out of court.

32. Contact information

This website is owned and operated by Infinite Cræken SAS. Complete legal information (registered address, SIRET, VAT, etc.) is available on our Imprint/Legal Notice page.

Director of Publication: Anna Calloch

You may contact us regarding these Terms and Conditions through our contact page.